Frequently asked questions

Please order at least 1 day before you need your food, so everything can be prepared fresh. For very large events, the earlier you can tell us the better.

Each item shows how many people it serves, and our per-head packages are priced for every ten guests. If you are unsure, tell us your headcount and we will suggest quantities.

Yes. Tell us about your event and we will send a written quote including VAT, valid for 14 days, which you can accept online.

Yes. Your order page has a button to order the same again, which fills your basket so you only need to choose a new date.

You can ask for changes to quantities, the date, time or address from your order page up to 48 hours before your delivery or collection. After that your food is being prepared, so changes are no longer possible.

You can cancel from your order page up to 48 hours before your delivery or collection. Please see our terms for how refunds work.

We deliver across the area, along with the towns and villages around them. You can check your postcode on our home page, or collect from us.

Delivery is included in the price. Checkout shows the exact charge for your postcode, and collection is always free.

Yes. Add site instructions at checkout, such as the floor, the room or who to ask for at reception, and our driver will follow them.

You can pay by card online, invoice or cash on delivery or collection.

Yes. Add your purchase order reference at checkout and it will appear on your VAT invoice. Invoices are payable within 30 days.

Yes, every price on the site includes VAT where it applies, and your confirmation and invoice show the VAT separately.

Yes. Each item on the menu is tagged with its dietary information, and you can add any requirements across your group to the notes at checkout so we can make sure everybody is looked after.

Allergens are shown on each item on the menu. Our food may be prepared in kitchens that also handle the fourteen major allergens, so we cannot guarantee that anything is free from traces. If somebody has a severe allergy, please contact us before ordering.